| |
MyCSW Frequently
Asked Questions
Does MyCSW pull information directly
from CWS/CMS?
Although all the data on MyCSW is from CWS/CMS, the application
does not integrate directly into CWS/CMS. MyCSW actually integrates
into your existing shadow database (usually hosted internally
at your main office). This shadow database stores the county-specific
data download that comes from CWS/CMS (either on a daily or
weekly basis, depending on the county). MyCSW then processes
that data and displays it on the MyCSW portal.
What portions of My CSW auto-populate
from CWS/CMS?
Most of the child information, referral and case history information,
as well as calendar alerts are auto-populated from CWS/CMS data.
The non-specific/open ended fields such as “Scheduled
Contacts” and “Personal Reminders” are manually
entered by the user.
How often is the data displayed
in MyCSW updated or synchronized with current CWS/CMS data?
The information that you see on MyCSW is actually pulled in
“real time” from its database source. This means
that the moment the data in the source database (usually a shadow
database hosted internally at your main office) changes, it
will be reflected in MyCSW. Therefore, keep in mind that MyCSW
data is only as current as its source data. Some social work
departments receive a weekly data download to their central
database from CWS/CMS. Others may have opted to subscribe to
a daily download.
Where is the portal pulling
the “scheduled contacts” from? Are they planned
SW contacts from the case plan or are they looking at the last
recorded in-person SW/child contact and figuring 30 days from
that frequency recorded for the waiver?
While most of the due dates and appointments appearing in the
various modules are pulled directly from CWS/CMS, the dates
in “scheduled contacts” are entered by the CSW.
This gives the CSW the flexibility to schedule any type of appointment
with this tool.
Where is MyCSW pulling upcoming
medical and dental visits from? Is the appointment date based
off of the last recorded visit recorded in the health notebook?
Is the frequency based on CHDP guidelines?
The upcoming appointment dates are derived from the CHDP periodicity
table, referencing the last medical or dental visit. The service
contact type codes for Medical are 1746, 3236 and 3238. For
Dental, the codes are 1768, 3239 and 5751.
What is meant by 1726 school
report, 709 needs assessment, D rate and F rate -- are these
Los Angeles specific?
Yes, the demo version of MyCSW defaults to the configuration
that was customized for Los Angeles. Those elements are specific
reports, assessments and rates utilized in the Los Angeles County’s
social services system. However, MyCSW was designed to be fully-customizable
for any social service department’s specific needs.
Is there a reminder for when
the court report is due to court or would workers have to create
a personal reminder for that?
In its current configuration, the court report reminder is set
for the date on which it is due to the SCSW. In most cases,
the report is due to the court a few days after. Since MyCSW
allows users to enter their own alerts/reminders, a court-specific
due date is something that a user could set manually. However,
if a court-specific reminder is something that the entire department
would prefer to have, it could be built into the application.
Can supervisors access their
staffs' calendars (or any other information) on My CSW?
This is an administrative function that is available on MyCSW’s
sister application SCSW. This application is available as an
“add-on” module for MyCSW. SCSW gives supervisory
and management staff the ability to monitor departmental activity,
manage resources and generate reports.
Can icons be deleted/added/changed/renamed?
Yes, almost any specific item or function can be customized
to fit the needs of the department for which it is being implemented.
MyCSW was designed to be customizable because the needs of any
two organizations are seldom the same, even if they are pulling
from the same source and type of raw data.
Can you provide an example
that illustrates how the MyCSW forum might be effectively used?
Certainly. Here are a few:
1) Social worker John encounters an unusual
case-related situation that he has never experienced. He logs
onto the forum and creates a post asking if anyone has ever
been in a similar situation. Social worker Ellen reads the post
and happens to have run into that situation before. She posts
an answer. John now benefits from Ellen’s past experience
and now has some insight on how to deal with it.
2) Management would like to form a committee
to discuss a new policy or evaluate a new tool. Manager Janet
posts an announcement on the forum asking for volunteers.
3) The holiday potluck is coming up. Manager
Steve posts an announcement asking what people intend to bring.
Everyone in the department logs on to see what others are bringing
and to post what they intend to bring.
As you can see, the possibilities for collaboration and communication
are endless with the MyCSW forum. By providing an online forum
for any type of discussion, people can work together as a cohesive
team without ever having to be in the same room or office.
Who keeps the resource list
updated in My CWS?
Currently, it is the Administrator who does this. However, if
it makes more sense to expand this function so that Social Workers
can each maintain either their own, or the department’s
shared resource list, we can certainly set it up this way as
well.
|
800-519-8949
